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Account Coordinator

Job Description
Make a Difference Every Day with Team AppliedThe people of Applied are making a difference every day through innovation and a commitment to help safeguard and protect what matters most. With first-to-market software, mobile and data analytics solutions, Applied is revolutionizing companies to strengthen their position as trusted advisors to clients across the world. Our core values challenge employees to make a difference every day with excellence for customers and support for the communities around us. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.
Learn how you can make a difference on Team Applied.
Job SummaryApplied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Account Coordinator to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will be responsible for insuring the smooth onboarding of new clients, as well as the ongoing health of current clients. You will train new clients, and assist existing clients on the usage of our Applied Rater software product. Internally it is your responsibility to act as a voice for our clients, advocating for new feature requests, and helping support resolve cases.
Additional responsibilities include:
Perform sales support to clients and potential clients
Set up client accounts in our internal management system
Maintain phone and e-email communication with clients, including basic troubleshooting and client check-ins
Requirements:
High school diploma or equivalent (Associate's or Bachelor's degree a plus)
Strong written and verbal communication skills; strong telephone skills
1+ year of customer service experience in a corporate or retail environment
Customer Service experience in an insurance agency or brokerage a plus, but not required
Experience using MS Office, and intermediate level computer usage
Ability to plan and organize technical projects; experience with deadlines for project completion
Corporate ProfileApplied Systems is a leading provider of software that powers the business of insurance. Recognized as a pioneer in agency management systems, insurance organizations rely on the company's software to manage their clients and policies in a consistent manner to minimize risk, reduce operating expenses, and drive sustainable growth and profitability. Leading the industry in technology innovation, Applied Systems has been at the forefront of data exchange between agencies, brokers, carriers and their clients. Today, the company has more than 1,500 employees with customers throughout the United States, Canada, the United Kingdom, and Ireland. By automating the insurance lifecycle, Applied Systems remains committed to help safeguard what matters most to millions of people around the world. To learn more, please visit www.AppliedSystems.com.
Employees feel appreciated at Applied Systems. In addition to a competitive benefits package that starts on the first day of employment, we offer paid time off, a flexible "Dress for your Day" casual dress code, and an open communication policy. The resulting atmosphere is professional and conducive to productivity, yet comfortable and fun.
Applied Systems welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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