Desktop Support Technician

Summary of Position

Federal Signal has an immediate opening at its University Park, IL facility for a Desktop Support Technician.

The Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.

Essential Job Duties and Responsibilities

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. Collaborate with network technicians/network administrators to ensure efficient operation of the Company s desktop computing environment. Where required, administer and resolve issues with associated end-user technology, networking or software products. Receive and respond to incoming calls and/or e-mails regarding desktop problems. Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool. Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order. Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Develop and maintain an inventory of all defined assets. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. If necessary, liaise with third-party support and IT hardware vendors. Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Write technical specifications for purchase of PCs, desktop hardware and related products.

Position Requirements

Associate s degree in computer science, Bachelor s degree preferred Minimum of 3 years relevant work experience ITIL certification and Microsoft Certification MCSE or MSDST highly preferred Manufacturing knowledge or experience is beneficial Strong technical knowledge of PC and desktop hardware, including Dell, HP, and computer internal components Hands-on hardware troubleshooting experience Working technical knowledge of current protocols, operating systems, and standards Ability to o operate tools, components, and peripheral accessories o read and understand technical manuals, procedural documentation, and OEM guides o conduct research into PC issues and products as required Solid customer service skills with the ability to present ideas in user-friendly language to non-technical staff and end users Effective interpersonal and relationship-building skills Strong written and oral communication skills Experience working in a team-oriented, collaborative environment Capable of effectively prioritizing and executing tasks in a high-pressure environment

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

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