Desktop Support Technician

Summary of Position
Federal Signal has an immediate opening at its University Park, IL facility for a Desktop Support Technician.
The Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
Essential Job Duties and Responsibilities
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment.
Where required, administer and resolve issues with associated end-user technology, networking or software products.
Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all defined assets.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and IT hardware vendors.
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Write technical specifications for purchase of PCs, desktop hardware and related products.
Position Requirements
Associate's degree in computer science, Bachelor's degree preferred
Minimum of 3 years' relevant work experience
ITIL certification and Microsoft Certification MCSE or MSDST highly preferred
Manufacturing knowledge or experience is beneficial
Strong technical knowledge of PC and desktop hardware, including Dell, HP, and computer internal components
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards
Ability to?
o operate tools, components, and peripheral accessories
o read and understand technical manuals, procedural documentation, and OEM guides
o conduct research into PC issues and products as required
Solid customer service skills with the ability to present ideas in user-friendly language to non-technical staff and end users
Effective interpersonal and relationship-building skills
Strong written and oral communication skills
Experience working in a team-oriented, collaborative environment
Capable of effectively prioritizing and executing tasks in a high-pressure environment
Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.
About Us
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer, manufacturer and supplier of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, Ill., with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, religion, national origin, gender, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law.

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