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Support Technician - Accounting

Job Description
Make a Difference Every Day with Team Applied The people of Applied are making a difference every day through innovation and a commitment to help safeguard and protect what matters most. With first-to-market software, mobile and data analytics solutions, Applied is revolutionizing companies to strengthen their position as trusted advisors to clients across the world. Our core values challenge employees to make a difference every day with excellence for customers and support for the communities around us. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.
Learn how you can make a difference on Team Applied.
Job Summary Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Support Technician €“ Accounting to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. You will assist our customers with any questions or problems they may have regarding the Accounting-based features of our software. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To be successful in this role, you will need exposure to one or more basic accounting and/or finance concepts (i.e. managed budgets in a retail setting, processed financial transactions at a bank, or pursued a degree in accounting/finance). You will then be trained in full on these concepts in order to support customers on this very critical feature of our software product.
Additional responsibilities include:
Provide effective, efficient customer service in a professional and courteous manner
Escalate issues to the proper level/area of customer support when necessary
Requirements:
1+ year of customer service experience
Bachelor degree in Accounting or Finance highly preferred
General understanding of one or more basic accounting and/or finance concepts (i.e. budgeting, processing financial transactions, etc.) via professional or education experience
Strong written and verbal communication skills; strong telephone skills
Experience working with personal computers and in Microsoft Applications
Multi-tasking capabilities and ability to thrive in a fast paced environment
Ability and desire to expand with changing marketplace and technology
Conflict-resolution capabilities and the ability to deal with emotional and/or difficult callers
Corporate Profile Applied Systems is a leading provider of software that powers the business of insurance. Recognized as a pioneer in agency management systems, insurance organizations rely on the company's software to manage their clients and policies in a consistent manner to minimize risk, reduce operating expenses, and drive sustainable growth and profitability. Leading the industry in technology innovation, Applied Systems has been at the forefront of data exchange between agencies, brokers, carriers and their clients. Today, the company has more than 1,300 employees with customers throughout the United States, Canada and the United Kingdom. By automating the insurance lifecycle, Applied Systems remains committed to help safeguard what matters most to millions of people around the world. To learn more, please visit www.AppliedSystems.com.
Employees feel appreciated at Applied Systems. In addition to a competitive benefits package that starts on the first day of employment, we offer paid time off, a business casual dress code, and an open communication policy. The resulting atmosphere is professional and conducive to productivity, yet comfortable and fun.

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