Customer Specialist

Headquartered in Atlanta, Georgia, BlueLinx Holdings Inc., operating through its wholly owned subsidiary BlueLinx Corporation, is a leading distributor of building products in North America. Employing over 1,700 people, BlueLinx offers greater than 10,000 products from over 750 suppliers to service approximately 11,500 customers nationwide, including dealers, industrial manufacturers, manufactured housing producers and home improvement retailers. The Company operates its distribution business from sales centers in Atlanta and Denver, and its vast network of distribution centers located throughout the U.S. BlueLinx is traded on the New York Stock Exchange under the symbol BXC.
Position Purpose Summary:
Serves as a resource to the sales team by handling daily administrative activities that free up the team's time to sell. Answers phones to respond to orders, general customer inquires, invoice questions, and customer complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other employees to resolve inquires. Assists in resolving general customer inquires / fulfillment issues, invoice questions, and customer complaints from inbound and outbound calls. Responsible for completing miscellaneous projects as required.
Understands the company's vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly.
Provides customers with product and service information. Up-sells products and services.
Transfers customer calls to appropriate staff as required.
Identifies, researches, and resolves customer issues. Follows-up on customer inquires and follows-through for prompt resolution and customer satisfaction.
Completes call logs, reports and various sales support tasks as required.
Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required.
Ability to project a professional company image through phone interaction. Must be self motivated and possess good organizational and time management skills. Basic negotiation and selling skills. Ability to multi-task and prioritize work. General knowledge of records management, handling customer problems, pricing, products, production planning/scheduling, sales support, inventory control, organization structure and corporate policies and procedures. Ability to negotiate prices, transmit orders for shipping, follow up with customers, and promptly resolve problems. Ability to provide excellent customer service at all times. Proficiency using Microsoft Office Suite Software and relevant sales systems technology.

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