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Support Technician

Job Description
Make a Difference Every Day with Team AppliedThe people of Applied are making a difference every day through innovation and a commitment to help safeguard and protect what matters most. With first-to-market software, mobile and data analytics solutions, Applied is revolutionizing companies to strengthen their position as trusted advisors to clients across the world. Our core values challenge employees to make a difference every day with excellence for customers and support for the communities around us. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.
Learn how you can make a difference on Team Applied.
Job Summary Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Additional responsibilities include:
Provide effective, efficient customer service in a professional and courteous manner
Escalate issues to the proper level/area of customer support when necessary
Requirements:
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Strong written and verbal communication skills; strong telephone skills
1+ year of customer service experience
Experience working with personal computers
Ability to plan and organize technical projects; experience with deadlines for project completion
Corporate Profile Applied Systems is a leading provider of software that powers the business of insurance. Recognized as a pioneer in agency management systems, insurance organizations rely on the company's software to manage their clients and policies in a consistent manner to minimize risk, reduce operating expenses, and drive sustainable growth and profitability. Leading the industry in technology innovation, Applied Systems has been at the forefront of data exchange between agencies, brokers, carriers and their clients. Today, the company has more than 1,400 employees with customers throughout the United States, Canada and the United Kingdom. By automating the insurance lifecycle, Applied Systems remains committed to help safeguard what matters most to millions of people around the world. To learn more, please visit www.AppliedSystems.com.
Employees feel appreciated at Applied Systems. In addition to excellent benefits and paid time off, we offer a business casual dress code and open communication policy. The resulting atmosphere is professional and conducive to productivity, yet comfortable and fun.

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