VP, Client Executive at Applied Systems in University Park, IL
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a VP, Client Executive to join our Strategic Account Management team, focusing on key enterprise accounts in the North-East of the United States. The Strategic Account Management team is responsible for the overall success and ongoing healthy relationship of a limited number of key accounts at Applied Systems. The team is comprised of VP level Client Executives who serve as the primary partner and contact to their assigned clients. The CE's primary function is to ensure the successful implementation, adoption and optimization of Applied's products and services and meet the highest levels of customer satisfaction in order to preserve and grow these key accounts. RESPONSIBILITIES Work with client/stakeholder contacts for assigned accounts to identify and determine goals, objectives, and business needs and formulate a roadmap for how the Applied partnership can help achieve those goals. Lead quarterly Customer Business Reviews (CBR) Operate as a trusted business advisor by helping clients see beyond the needs they have today into what they should be looking at for the future, based on industry and technology trends Work with client contacts in performing discovery to define opportunities and identify both competitive and attrition risks Act as a conduit between assigned accounts and Applied to understand the identified goals/objectives and leverage internal partnerships to enable efficient solutions to clients' needs:
Partners with the Director Corporate Sales and assigned Client Partner on opportunities to expand product footprint, increase usage across the account's user base, and optimize usage within existing usage base. Utilize available system reports, dashboards, and metrics to confirm customer goal or objective attainment or determine the gap so that further measures to reaching the goal or objective can be identified and implemented Collaborate with Product Management, Quality Assurance, Support, Cloud Services and Info Security as needed on behalf of the account to address product gaps, quality issues, challenges with product support, compliance needs, and system up time Work with Marketing to identify and buildout reference points within assigned accounts including but not limited to case studies, joint industry presentations, product release videos / testimonies Partner with Sales Operations in the buildout and ongoing maintenance of Applied System's chosen CRM and collaboration platforms to support both the sales and account management functions Oversees the capture and availability of customer information within Applied System's chosen CRM and collaboration platforms
Salary Range:
$100K -- $150K
Minimum Qualification
Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Partners with the Director Corporate Sales and assigned Client Partner on opportunities to expand product footprint, increase usage across the account's user base, and optimize usage within existing usage base. Utilize available system reports, dashboards, and metrics to confirm customer goal or objective attainment or determine the gap so that further measures to reaching the goal or objective can be identified and implemented Collaborate with Product Management, Quality Assurance, Support, Cloud Services and Info Security as needed on behalf of the account to address product gaps, quality issues, challenges with product support, compliance needs, and system up time Work with Marketing to identify and buildout reference points within assigned accounts including but not limited to case studies, joint industry presentations, product release videos / testimonies Partner with Sales Operations in the buildout and ongoing maintenance of Applied System's chosen CRM and collaboration platforms to support both the sales and account management functions Oversees the capture and availability of customer information within Applied System's chosen CRM and collaboration platforms
Salary Range:
$100K -- $150K
Minimum Qualification
Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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